Please read these Terms and Conditions carefully before placing an order for custom-made packs of 5,000 clear biodegradable bags. By placing an order with us, you agree to be bound by these terms and conditions.
1. General Information
1.1. Kintsugi Commerce Ltd (referred to as “we,” “our,” or “us”) specialises in creating custom-made clear biodegradable bags based on your specifications. All packs of 5,000 clearly labeled with a lead time of 4-6 weeks are made to order and cannot be resold or returned once produced.
1.2. These Terms and Conditions apply to all orders for custom made clear biodegradable bags placed through our website or directly with our sales team.
2. Made to Order + Custom Orders
2.1. Made to order + custom orders refer to products that are clearly marked at checkout as “made to order, shipping in 4-6 weeks” or are created specifically for the customer, based on the customer’s provided specifications, including but not limited to size, design, colour, and any other personalised details.
2.2. Once you place an order, we will begin the production of your custom product after 24/48 hours
2.3. Any changes to the order after confirmation may not be possible, depending on the stage of production. Please review all details carefully before finalising your order.
3. Non-Refundable Policy
3.1. Made-to-Order Products: As all custom products are made to your unique specifications, they are non-refundable. Please ensure that you are satisfied with your order details before proceeding with the purchase.
3.2. We understand that sometimes issues may arise, and we are committed to ensuring that your custom product meets your expectations. However, because the product is specifically made for you, we cannot accept returns, exchanges, or offer refunds once the production process has started.
4. Cancellation Policy
4.1. Once you have received your order confirmation, we begin the production process within 24-48 hours. If you wish to cancel your order, you must do so within 24 hours of placing the order, before production begins. After this point, cancellations will not be accepted.
4.2. If the product is damaged or faulty upon arrival, please retain all original packaging and contact hello@kintsugico.uk
5. Delivery & Shipping
5.1. Custom & made to order clear biodegradable bags are shipped in 4-6 weeks from the time that you place your order.
5.2. While we make every effort to fulfill orders within the estimated delivery timeframe, we cannot be held responsible for any delays caused by external factors such as courier delays.
5.3. Shipping to UK addresses is free and will be dispatched with a tracked 1-2 day delivery service, international orders will be shipped with the method selected at checkout
6. Damaged or Faulty Products
6.1. If your custom product is delivered damaged or is deemed faulty upon receipt, please retain all packaging and contact us immediately at hello@kintsugico.uk within 7 days of delivery.
6.2. We may request photos or other evidence of the damage or fault before issuing a replacements or refunds. We reserve the right to determine the best solution based on the nature of the issue.
7. Limitations of Liability
7.1. We are not liable for any indirect, consequential, or punitive damages that arise from the use or inability to use any custom products. Our liability is limited to the amount paid for the product.
7.2. We are not responsible for any issues that arise due to incorrect information provided by you during the order process.
8. Amendments to These Terms
8.1. We reserve the right to amend or update these Terms and Conditions at any time. Any changes will be posted on this page, and the new terms will take effect immediately upon posting.
Consumer Rights Act 2015
We comply with the Consumer Rights Act 2015, which provides consumers with certain rights, including the right to receive goods that are of satisfactory quality, fit for purpose, and as described. However, please note that as our products are custom-made to your specifications, they are non-refundable unless they are faulty or not as described upon delivery.